Shipping & Delivery

Shipping/Delivery
We ship by air freight.

We are not responsible for unforeseen delays and/or delays caused solely by the courier, such as carrier delays, weather delays, or international customs inspections.

Once shipped, we are not responsible for delivery times.

Customers are responsible for any customs fees, import duties, or taxes that may be imposed by your country's customs authorities.

Delivery Time
Typically, our order processing time is 1-2 business days.

Orders in stock will be shipped the same or next day.

Standard delivery takes approximately 7-20 business days and is charged a flat fee of $8.99.

Business Express delivery takes approximately 3-12 business days and is charged a flat fee of $13.99.

Transit times may vary slightly depending on the destination country.

The above delivery times do not include order processing time.

Order Cancellation
Once an order/product has been shipped, it cannot be cancelled or modified.

Customers must wait for their order/product to arrive and sign for it before contacting our customer service team for assistance.

Unshipped orders can be canceled unconditionally.

Order/Shipping/Delivery Confirmation
Customers will receive an order confirmation email from us immediately after purchase, which contains your shipping address and product information.

Once the customer receives this email, their purchase is considered successful.

After shipment, we will immediately send an order confirmation email to the email address provided in the customer's order information.

This email will include the name of the shipping carrier, product information, tracking number, and tracking address.

For Consumers Only
Elovard sells and ships products only to end users. If we suspect that you are purchasing products for commercial or professional purposes, are not a genuine customer, or attempt to exercise your cancellation rights in any unlawful manner, we will terminate your order.

We reserve the right to refuse or cancel your order.

In this case, Elovard will notify the customer via email that their order has not been accepted and will refund the unaccepted order.

Taxes
Prices listed on the Elovard website are exclusive of all taxes, and we will not charge any taxes on orders.

However, we cannot guarantee whether the customs authorities in your country will charge taxes on your order.

Customers are responsible for any customs fees, import duties, or taxes that may be levied by your country's customs authorities.

Promotional Codes/Promotions
From time to time, we may offer promotional codes, promotions, holiday sales, or special discounts targeted at specific customer groups.

Promotional codes must be entered at checkout to be effective.

Attempts to add promotional codes after purchase or to contact Customer Service to request a refund for the difference in price will not be accepted.

Contact Information
Customer Service Hours: 9:00 PM to 6:00 PM Greenwich Mean Time (GTM) +08:00

Our response time is typically approximately one hour during business hours. After-hours responses will be received promptly the next day after business hours.

Email: service@elovard.com